Updated: 1 January 2026

Terms and Conditions meta888 — Online Casino Platform Terms of Use

Please read this document carefully before registering or using the platform meta888. By registering an account, you agree to be bound by all terms and conditions stated herein.

Eligibility & Registration

Registration is open to players aged 18 and above. Each individual is permitted to hold only one account. Information provided during registration must be accurate and up to date.

Deposits & Withdrawals

Minimum deposit of RM30 via FPX, Touch 'n Go eWallet, GrabPay, or Boost. Withdrawals are processed automatically within 1–30 minutes. Daily and weekly withdrawal limits apply based on account tier.

Bonus & Promotion Terms

All bonuses are subject to clearly stated wagering (rollover) requirements. Bonuses cannot be directly converted to cash without meeting the specified wagering conditions.

Security & Privacy

Your personal data is protected by 256-bit SSL encryption. meta888 does not share your personal information with third parties without your consent, unless required by law.

Platform Usage

Players are responsible for all activity in their account. Any attempt to exploit system bugs, use automation software, or act dishonestly will result in account termination.

Responsible Gaming

Meta888 fully supports responsible gaming. Self-control tools such as deposit limits, loss limits, and self-exclusion are available in account settings and can be activated at any time.

Important: This Terms and Conditions document constitutes a legally binding agreement between you ("User") and the meta888 platform. By accessing, registering, or using any part of this platform, you confirm that you have read, understood, and agree to be bound by all terms stated herein.

1 Definitions & Scope

In this Terms and Conditions document, the following terms carry the meanings as stated:

  • "Platform" refers to the meta888.im website, the official mobile app, and all services provided under the brand meta888.
  • "User" or "Member" refers to any individual who has registered and holds an active account on the platform meta888.
  • "Account Balance" refers to the total cash and bonus credits held in a user's account at any given time.
  • "Wagering" refers to any act of placing a bet using account balance in any game available on the platform.
  • "Bonus" refers to any free credits, matched funds, or other promotional benefits granted by meta888 to users.
  • "KYC" (Know Your Customer) refers to the identity verification process required before a withdrawal is approved.

These Terms and Conditions apply to all users of the platform meta888 without exception, including trial users, registered members, and VIP members. Continued use of this platform following any amendment to the Terms and Conditions constitutes acceptance of the amended terms.

2 Account Eligibility & Registration

To register and use the platform meta888, you must meet the following eligibility requirements:

  • Aged 18 years of age and above on the date of registration. This platform does not permit any individual under the legal age to use its services in any capacity.
  • Is a genuine individual registering for personal use only, and not on behalf of any third party.
  • Not be on any active self-exclusion list or platform blacklist.
  • Be located in a region that does not restrict access to online casino services on a personal basis.

Each user is only permitted to hold one account only. Multiple account ownership by the same individual is strictly prohibited and will result in the termination of all associated accounts and forfeiture of any remaining balance without prior notice.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, email address, and bank details. Any false or misleading information may result in the suspension or termination of your account.

Identity verification (KYC) is required before your first withdrawal is processed. Please provide a copy of your valid identification card (MyKad) or passport for this verification. The KYC process is typically completed within 1–2 business days.

3 Deposit & Withdrawal of Funds

Deposit: All deposits into the account meta888 processed securely through supported payment methods. The minimum deposit is RM30 and the daily maximum deposit is RM50,000. Available deposit methods include:

  • FPX (instant bank transfer) — supports all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, and others
  • Touch 'n Go eWallet — deposits processed instantly
  • GrabPay — available to all active GrabPay users
  • Boost — supported for instant deposits

Withdrawal: Withdrawals are processed automatically to the registered and verified bank account or digital wallet. The minimum withdrawal limit is RM50 and the daily maximum is RM30,000 for standard accounts. VIP members enjoy higher withdrawal limits.

  • Withdrawal to digital wallets (TNG, GrabPay, Boost): 1–5 minutes
  • Withdrawal to bank account via FPX: 15–30 minutes on business days
  • All withdrawals are subject to security checks and KYC compliance

Meta888 accepts no liability for delays caused by banks or third-party payment providers. If your withdrawal takes longer than 2 hours, please contact our support team via live chat.

All transactions on the platform meta888 is final and irreversible once processed, except under specific circumstances agreed upon by management meta888.

4 Bonuses, Promotions & Rewards Programme

All bonuses and promotions offered by meta888 subject to the specific terms stated in each promotional offer. General terms applicable to all bonuses are as follows:

  1. Every bonus has wagering requirement (rollover) that must be met before bonus funds or winnings derived from bonus funds can be converted into withdrawable cash.
  2. The welcome bonus may only be claimed once per new user. Any attempt to claim the welcome bonus more than once through multiple accounts will result in the termination of all associated accounts.
  3. Bonuses have a set validity period. Any bonus not used within the specified period will expire automatically.
  4. Meta888 reserves the right to void any bonus believed to have been claimed through fraudulent or abusive means.
  5. Players who wager exclusively with bonus funds without genuine intent to bet normally may have their bonuses and associated wins voided.

The full terms of each active promotion — including rollover rates, eligible games, and validity period — are clearly stated on the respective promotion page. Please read those terms before claiming any bonus.

5 Game Rules

All games on the platform meta888 uses independently certified Random Number Generator (RNG) technology to ensure the fairness and randomness of every game outcome. The RTP (Return to Player) value for each game is available in the respective game information.

Players are fully responsible for understanding the rules of each game before placing any bets. meta888 is not liable for losses resulting from misunderstanding of game rules.

  • Minimum and maximum betting limits for each game are stated within the game interface.
  • In the event of a technical disruption during an active game, the system will attempt to restore the game session to its state before the disruption. If restoration is not possible, the affected bets will be voided and funds returned to the account balance.
  • The outcome of completed games is final and not subject to dispute unless there is clear evidence of a technical failure verifiable through system records.
  • For Live Casino games, table rules set by the dealer are final.

6 Prohibited Activities & Conduct

Platform users meta888 is strictly prohibited from doing any of the following:

  • Registering more than one account using different personal information or false identities.
  • Using any automation software, bots, scripts, or third-party tools to automate wagering or exploit the system.
  • Colluding with other players to defraud the platform through collusion strategies in table games or Live Casino.
  • Exploiting any bugs, technical errors, or system vulnerabilities to gain an unfair advantage. Any wins obtained through such means will be voided.
  • Using the platform meta888 for any money laundering or illegal activity financing.
  • Granting account access to third parties or allowing others to use your account.
  • Making false accusations or fraudulent claims against meta888 or other players.

Violation of any of the above prohibitions will result in immediate account termination, forfeiture of all balances including cash and bonuses, and possible legal action where necessary. meta888 works with relevant authorities in the investigation of fraudulent activity.

7 Account Security & Responsibility

You are solely responsible for maintaining the security of your account login credentials, including your username and password. meta888 recommends the following steps to protect your account:

  • Use a strong, unique password that is not used for any other account.
  • Enable two-factor authentication (2FA) in your account security settings.
  • Do not share your login details with anyone, including family members.
  • Always log out of your account when using a shared device.
  • Report immediately to the support team if you suspect any unauthorized activity in your account.

meta888 will not be held responsible for any losses arising from unauthorised access caused by a user's failure to safeguard their login credentials.

The meta888 team will never ask for your account password via email, chat, or phone. If you receive any communication requesting this information, it is a phishing attempt — please report it to our support team immediately.

8 Account Suspension & Termination

meta888 reserves the right to suspend or terminate any user account in the following situations:

  • Violation of any term in this document.
  • Suspected fraud, money laundering, or other illegal activity.
  • Providing false or misleading information during registration or the KYC process.
  • Multiple account ownership.
  • Self-exclusion request by the user.
  • Account inactivity for more than 12 consecutive months.

Users may also request account closure at any time by contacting the customer support team. Prior to closure, all outstanding bonus wagering requirements will be voided and any valid cash balance will be returned upon completion of identity verification.

In the event of account termination due to fraud or a breach of terms, meta888 reserves the right to forfeit all balances without compensation.

9 Liability Limits

To the extent permitted by applicable law, meta888 assumes no liability to users or third parties in the following situations:

  • Losses incurred due to service disruptions, technical issues, or scheduled or unplanned system maintenance.
  • Losses resulting from the user's own internet connection failure or device issues.
  • Errors or delays in payment processing caused by the user's bank or third-party payment providers.
  • Indirect, incidental, or consequential losses arising from use of the platform.

Maximum liability limit meta888 to any user shall not exceed the total accumulated deposits made by that user in the 30 days preceding the claim.

10 Dispute Resolution

If you have any complaints or disputes regarding the platform meta888, please follow the steps below:

  1. Contact Customer Support: Start by contacting our support team via 24/7 live chat. Most issues can be resolved within a few hours.
  2. Formal Escalation: If an issue cannot be resolved at the customer support level within 48 hours, you may submit a formal complaint via email to the management team, including your support ticket number.
  3. Internal Review: The management team will review your complaint and provide a response within 7 business days.

All disputes that cannot be resolved internally will be referred to mutually agreed independent arbitration. The arbitration decision is final and binding on both parties.

11 Responsible Gaming

meta888 takes responsible gaming seriously. We believe gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. Our platform provides the following tools to help players stay in control:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
  • Loss Limit: Set a maximum loss amount within a given time period.
  • Session Limit: Set a maximum time limit for each gaming session.
  • Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, or 30 days.
  • Permanent Self-Exclusion: Close your account permanently if required.

If you are concerned about your own gambling habits or those of someone you know, we encourage you to seek professional help. More information is available on the Responsible Gaming ours.

Meta888 recognises the signs of problem gambling and our support team is trained to assist players who need help. Do not hesitate to contact us — we are here for you.

12 Terms & Conditions Amendment

meta888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Users will be notified of any material changes via:

  • A notice on the platform's home page at least 7 days before changes take effect.
  • Email notification to all registered users.
  • In-app notifications for mobile app users.

Continued use of the platform meta888 after the effective date of such changes will be deemed acceptance of the amended terms. If you do not agree with any changes, you have the right to close your account before the changes take effect.

The latest version of these Terms and Conditions is always available on this page, with the most recent update date shown at the top of the document. It is the user's responsibility to review this document from time to time.

These Terms and Conditions were last updated on 1 January 2026. Any queries regarding these terms may be directed to our support team via live chat, available 24 hours a day, 7 days a week.

Know the Terms, Ready to Play?

Create a free account today and enjoy an online casino platform that is transparent, secure, and trusted by over 500,000 players in Malaysia. A welcome bonus awaits you.

256-bit SSL Certified RNG 24/7 Support Fast Withdrawal
Bahasa Melayu